Last updated: 13 August 2026
1. Who we are
Style2You (Pty) Ltd
Registration number: 2025/906676/07
Website: style2you.shop
Email: smamidzha@gmail.com
Registered address: 24 Populier Street, Kuilsriver, 7580
Style2You is an online marketplace that connects clients with independent stylists. Style2You does not employ stylists and does not provide styling services itself.
This Client Booking Policy applies when you book a stylist through the Style2You platform.
2. How bookings work
- You browse stylist profiles and listings.
- You select a service, date and time.
- You answer any intake questions the stylist has set.
- You confirm your booking and pay through PayFast.
- The stylist receives the booking request and must accept or decline within 12 hours.
- Once accepted, the booking is confirmed.
You will receive email and in-app notifications about your booking.
3. Important legal information
3.1 Electronic Communications and Transactions Act 25 of 2002
Because you book a stylist for a specific date and time, the 7-day cooling-off right under section 44 of the ECTA does not apply to this service. This means you do not have an automatic 7-day right to cancel without reason.
However, Style2You offers its own cancellation and refund rules set out below.
3.2 Consumer Protection Act 68 of 2008
Nothing in this policy limits any mandatory consumer rights you have under the Consumer Protection Act.
4. Payment
- Payment is made through PayFast at the time of booking.
- Style2You does not see or store your full card details.
- You will receive a booking ID / payment reference.
- The total price shown includes all fees and charges.
Discounts
If Style2You applies a discount or promotional code to your booking, you pay the discounted price. The discount does not affect the stylist’s payout.
5. Cancellation by you
You may cancel a confirmed booking through your dashboard.
| Cancellation time | What happens |
|---|---|
| More than 24 hours before the appointment | Full refund |
| Between 24 and 2 hours before the appointment | 50% refund, or a R50 cancellation fee may be deducted |
| Less than 2 hours before the appointment, or no-show | No refund |
These are default rules. Style2You may adjust them for specific stylists or promotions, but any adjusted rules will be shown to you before booking.
6. If the stylist cancels
If the stylist cancels:
- More than 72 hours before: you receive a full refund.
- Between 72 and 24 hours before: you receive a full refund.
- Less than 24 hours before, or stylist no-show: you receive a full refund. Style2You may record the incident and may apply a ZAR 100 administrative fee to the stylist, but this does not affect your refund.
If a stylist cancels, Style2You may offer you the option to rebook with another stylist at no extra cost, or a full refund.
7. Lateness
7.1 Stylist lateness
If the stylist is more than 20 minutes late without communicating with you through the in-app chat, you may cancel and receive a full refund. This will be treated as a stylist cancellation.
7.2 Your lateness
Please arrive promptly or be at the agreed location on time.
If you are running late, contact the stylist through the in-app chat before the appointment time.
If you are more than 20 minutes late without communication, the stylist may mark the booking as a no-show, and no refund will be given.
8. No-show or incorrect address by client
If you:
- are uncontactable;
- are more than 20 minutes late without communication;
- provide an inaccurate address; or
- are not at the agreed location,
the stylist may mark the booking as a no-show.
In this case, no refund will be given, and the stylist may still be entitled to their full payout as if the service were completed.
9. If you are not happy with the service
We want to help resolve issues fairly.
Step 1: Talk to the stylist
If you are not happy with the service, you must first try to resolve the issue directly with the stylist through the in-app chat.
Many issues can be resolved quickly this way.
Step 2: Lodge a formal grievance
If you cannot resolve the issue with the stylist, you may lodge a formal grievance through Style2You.
You will need to provide:
- your booking ID;
- a description of the problem;
- any evidence, such as photos or screenshots.
Style2You will review the grievance and may offer a refund, partial refund, rebooking, or another appropriate remedy.
10. Proof of service completion
Stylists are encouraged to take before-and-after photos as proof that the service was completed.
If a stylist takes photos of you or your property, they must ask for your permission first.
You may decline to be photographed. If you decline, the stylist may still mark the service as complete, but Style2You may ask for other evidence in the event of a dispute.
11. Reviews
After a completed booking, you may leave a review.
Reviews must be honest and based on your actual experience.
You may not:
- post fake reviews;
- use offensive or discriminatory language;
- include personal information of the stylist without permission.
12. Style2You’s role and liability
Style2You is a platform only.
To the extent permitted by South African law, Style2You is not liable for:
- the quality of the stylist’s service;
- disputes between you and the stylist;
- loss or damage arising from the stylist’s conduct;
- indirect or consequential losses.
Style2You’s liability, if any, is limited to the booking fee you paid for the specific booking.
Nothing in this policy limits Style2You’s liability for:
- fraud;
- gross negligence;
- death or personal injury;
- any liability that cannot be excluded under South African law.
13. Your responsibilities
You agree to:
- provide accurate booking information;
- answer intake questions truthfully;
- be available at the agreed time and location;
- communicate respectfully with stylists;
- not misuse the platform;
- not attempt to book stylists off-platform to avoid fees;
- treat all stylists fairly and without discrimination.
14. Privacy
Personal information you provide is processed in accordance with our Privacy Policy.
By booking through Style2You, you consent to us sharing your booking details with the stylist so they can provide the service.
For more information, see our Privacy Policy.
15. Changes to this policy
Style2You may update this Client Booking Policy from time to time.
The latest version will always be available on style2you.shop.
If we make material changes, we will notify you by email or through the platform.
16. Contact us
If you have any questions about this policy or a booking, contact:
Style2You (Pty) Ltd
Email: style2you.shop@gmail.com
Website: style2you.shop